Our refund policy is clear, fair, and hassle-free—no hidden conditions, no unnecessary steps. If you ever need to return a product, you have 30 days from the delivery date to send it back, provided it’s unused, in its original packaging, and in perfect condition. Since medications need to be the right fit for you, we always recommend checking with your healthcare provider before making a purchase. If you’re unsure, our team is here to guide you before you place an order.
Mistakes happen, and when they do, we take responsibility. If you receive the wrong item or a damaged product, we’ll cover the return shipping and process your refund as quickly as possible. If you’re returning an item for any other reason, you’ll need to handle the shipping costs yourself. No matter what, we’re here to help find the best solution—be it a refund, exchange, or replacement. Your experience matters, and we want to make sure you always feel confident shopping with Order CS.
Double-checking your shipping details is a small step that can prevent delivery issues. Once an order is shipped, it can’t be recalled, and if it was sent to the wrong address, we won’t be able to issue a refund. If you notice an error after ordering, contact us right away—as long as your package hasn’t been processed yet, we’ll do everything possible to fix it. If you have questions or need assistance, just contact us. No complicated policies, no runaround—just real support when you need it.