We respect your privacy and take protecting your personal information seriously. This Privacy Notice explains how we collect, use, share, and store the information you provide when using our website and services. By visiting the website or using the services of Order CS, you agree to the terms outlined here. If you don’t agree, you may choose not to use our services.
We may update this notice from time to time. If we make changes, your continued use of our website and services means you accept the updated terms. We encourage you to check back occasionally to stay informed.
Health information and privacy protections
In Canada, certain health-related details—such as prescription orders—are protected under federal and provincial privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial health privacy laws like Ontario’s Personal Health Information Protection Act (PHIPA) or British Columbia’s Personal Information Protection Act (PIPA).
When you provide us with prescription-related information, we handle it with the highest level of confidentiality and security. If stricter health privacy laws apply in your province, those regulations will take precedence in how we manage your health data.
The information we collect and how we collect it
We collect personal information that you voluntarily provide when using our services. This may include:
- Your name, address, and contact details (phone number, email)
- Date of birth and gender
- Health and medical details necessary to process prescriptions or provide pharmacy-related services
- Feedback or messages you submit through our contact page
- Any other information you choose to share with us
You are not required to provide this information just to browse our website, but certain services may require it.
How we collect information
When you browse our website, certain details about your visit are gathered automatically. This helps us improve performance, troubleshoot issues, and enhance your experience. Some of the data collected includes:
- Your device type, operating system, and browser
- Your internet provider and general location
- Websites you visited before or after ours
- Your IP address, which helps us recognize your connection
- How often you visit and which pages you spend time on
Cookies and tracking tools
To make our website faster, smoother, and more personalized, Order-CS uses small data files called cookies and invisible markers known as web beacons.
- Cookies: These tiny files are stored on your device to remember preferences and make browsing more seamless. You can block cookies in your browser settings, but some features of our website may not work properly without them.
- Web beacons: These are small, hidden images that help us track how many people visit our site, see which pages are popular, and recognize returning visitors.
Most of this data is anonymous, but in some cases, it may be linked to personal information. If you prefer not to be tracked, adjusting your browser settings can limit the data collected.
How we use your information
We collect and use your information to provide better services and improve your experience. This includes:
- Processing orders and providing pharmacy services
- Responding to your questions and customer service requests
- Sending important updates about prescriptions, products, or services
- Sharing promotions, special offers, or newsletters (if you’ve subscribed)
- Improving our website, services, and customer experience
- Handling business operations like quality control and administration
- Understanding how visitors use our website to enhance navigation
- Fixing technical issues and optimizing website performance
- Measuring engagement and response rates to make content more relevant
We respect your privacy and never sell your information. You can update your communication preferences anytime.
When we share your information
We only share your personal information when necessary, and always with your privacy in mind. This may include:
- Trusted partners and service providers who help us run our business (bound by confidentiality agreements)
- Affiliated companies within our organization
- Legal or regulatory authorities when required by law or court order
- Business transfers, such as mergers or sales, where your data may be part of transferred assets
- Third-party marketing partners, but only if you haven’t opted out
- With your consent, or when needed to fulfill a request you’ve made
We do not sell or rent your information. If our business is sold or transferred, your data may be part of the transaction, but it will remain protected under this policy.
Updates to this privacy notice
We may update this Privacy Notice from time to time. Whenever we make changes, the latest version will always be available on this page.
The way we handle your personal information will follow the Privacy Notice that was in effect at the time we collected it. We encourage you to check back occasionally to stay informed about any updates.
External links and third-party services
Our website may include links to third-party websites or social media plugins that allow you to share content or log in. These external platforms may track your activity, place cookies, or collect personal information about you.
Since Order CS doesn’t control these third-party services, this Privacy Notice does not apply to them. We provide these links for your convenience, but we are not responsible for how they collect, use, or protect your information.
For example, we use Google Analytics to understand how visitors interact with our site. If you want to learn more about how Google collects and processes data, check their privacy policy.
We recommend reviewing the privacy policies of any third-party services before using them. If you have concerns about tracking, you can adjust your browser settings or opt out where possible.
Privacy of minors
Our website is not intended for individuals under 16 years of age, in accordance with Canadian privacy laws. We do not knowingly collect personal information from anyone under 16 without verified parental or legal guardian consent.
If you are under 16, please do not provide any personal details, including your name, address, phone number, or email, and do not register, make purchases, or use interactive features on our website. If we discover that we have collected personal information from a minor without proper consent, we will delete it.
If you believe a child under 16 has provided us with personal information, please contact us immediately, and we will take the necessary steps to remove it.
Contact us
If you have any questions or concerns about how we collect, use, or protect your personal information, feel free to contact us:
- 900 Dufferin Street, Toronto, ON M6H 4A9, Canada
- +1 416-532-1174
- [email protected]